Privacy Policy 



 When you use Ruley, you confide in us with your data. We are focused on keeping that trust. That begins with helping you comprehend our security rehearses.  


This policy portrays the data we gather, how it is utilized and shared, and your decisions in regards to this data.  


Last adjusted: 15 Feb 2022  


Powerful date: 15 Feb 2022  

Data collection and use 



This Policy applies to user of ruley services anywhere in the world, including user of ruley' applications, websites, highlights or different services.  


This Policy depicts how ruley and its partners gather and utilize individual data to give our services.  


This Policy explicitly applies to:  


Drivers: user who give transport independently or through accomplice transport organizations to deliver food. 

Riders : users who request for the ride to travel. 


This policy likewise applies to the individuals who furnish data to ruley regarding an application to utilize our services, or whose data ruley generally gets regarding its services. 


The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific nation or area whenever allowed under the laws of those spots. If you don't mind get in touch with us in the event that you have inquiries on our practices in your nation or area.  


Data controller 

The information we collect 

ruley collects::  


  • Data that you give to ruley, for example, when you make your ruley account.  


  • Data made when you utilize our services, for example, area, utilization and gadget data.  


  • Information from other sources, such as ruley partners and third parties that use ruley APIs. 


The accompanying data is gathered by or for ruley:  


Information you provide 


This may include:  


User profile : We gather data when you make or refresh your ruley account. This may incorporate your name, email address, telephone number, login name and secret key, address, installment or keeping money data (counting related installment check data), government recognizable proof numbers, for example, Social Security number, driving permit or identification whenever required by law, date of birth, photograph and mark. This likewise incorporates driver vehicle or protection data. This likewise incorporates the inclinations and settings that you empower for your ruley account.  


Background check information We may gather historical verification data in the event that you join to utilize ruley' services as a driver or delivery partner. This may incorporate data, for example, your driving history or criminal record (where allowed by law). This data might be gathered by a seller for ruley' sake.  


User content: We may gather data that you submit when you contact ruley customer support, give appraisals or compliments to different user, or generally contact ruley.  


Information created when you use our services 


This may include:  


  • Location information 


Depending upon the ruley services you use and your application settings or gadget consents, we may gather your exact or inexact area data as decided through information, for example, GPS, IP address and Wi-Fi.  


On the off chance that you are a driver, ruley gathers area data when the ruley application is running in the closer view (application open and onscreen) or background (application open yet not onscreen) of your gadget.  


Riders and drivers can utilize the ruley application without permitting ruley to gather their location information. Be that as it may, this may influence the usefulness accessible on your ruley application. For instance, on the off chance that you don't permit ruley to gather your area data, you should enter your get address physically. What's more, area data will be gathered from the driver amid your excursion and connected to your record, regardless of whether you have not permitted ruley to gather your area data.  


Transaction information 


We gather transaction information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties,  delivery information, date and time the administration was given, sum charged, separate voyaged, and installment Policy. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.  


Usage information 


We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages saw, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.  


Communications data 


We empower user to speak with one another and ruley by means of the ruley applications, sites and other services. For instance, we empower drivers and riders, are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, ruley gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. ruley may likewise utilize this data for customer support services (counting to determine question between user), for wellbeing and security purposes, to enhance our items and services, and for investigation.  


Information from other sources 


This may include:  


  • User feedback, such as ratings or compliments. 

  • user furnishing your data regarding referral programs.  

  • user asking for services for you or for your benefit.  

  • user or others giving data in association claims or debate.  

  • ruley colleagues through which you make or access your ruley account, for example, installment suppliers, internet based life services, on-request music services, or applications or sites who utilize ruley' APIs or whose APIs ruley utilizes, (for example, when you arrange a stumble on Google Maps).  

  • Protection suppliers (on the off chance that you are a driver or delivery partner).  

  • Money related services suppliers (on the off chance that you are a driver or delivery partner).  

  • Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related with such an organization).  

  • The proprietor of a ruley for Business or ruley Family profile that you use.  

  • Publicly available sources. 

  • Marketing service providers. 

ruley may consolidate the data gathered from these sources with other data in its ownership.  


How we utilize your data  


ruley gathers and uses data to empower dependable and helpful transportation, conveyance and different items and services. We likewise utilize the data we gather:  


  • To improve the wellbeing and security of our user and services  

  • For customer support  

  • For innovative work  

  • To empower interchanges to or between user  

  • To give advancements or challenges  

  • Regarding legitimate procedures  


ruley does not offer or share your own data to outsiders for outsider direct showcasing purposes.  


ruley utilizes the data it gathers for purposes including:  


Providing services and features 


ruley utilizes the data we gather to give, customize, keep up and enhance our items and services. This incorporates utilizing the data to:  


  • Make and refresh your record.  

  • Verify your identity. 

  • Process or encourage installments for those services.  

Offer, acquire, give or encourage protection or financing policies regarding our services.  

  • Track the advancement of your trek or conveyance.  

  • Empower highlights that enable you to impart data to other individuals, for example, when you present a compliment about a driver, allude a companion to ruley, split charges or offer your ETA.  

  • Empower highlights to customize your ruley account, for example, making bookmarks for your most loved spots, and to empower speedy access to past goals.  

  • Empower availability includes that make it less demanding for user with handicaps to utilize our services, for example, those that empower hard of hearing or in need of a hearing aide drivers to alarm their riders of their incapacities, permit just instant messages from riders, and to get blazing outing demand warnings rather than sound notices.  

  • Perform inward tasks important to give our services, including to investigate programming bugs and operational issues, to lead information examination, testing and look into, and to screen and dissect use and movement patterns.  


Cookies and third-party technologies 


ruley and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.  


Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. ruley utilizes treats and comparable advancements for purposes, for example,  


  • Validating clients  

  • Recollecting client inclinations and settings  

  • Deciding the prevalence of substance  

  • Conveying and estimating the viability of publicizing efforts  

  • Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.  

 Choice and transparency 


ruley gives the way to you to see and control the data that ruley gathers, including through:  

 in-app privacy settings 

  • device permissions 

  • in-app ratings pages 

  • marketing opt-outs 

You can likewise ask ruley to give you clarification, duplicates or revision of your information.  



 The Privacy Settings menu in the ruley Rider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from ruley. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.  

 Location information 


  • ruley utilizes riders' gadget area administrations to make it simpler to get a sheltered, dependable excursion at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.  

 You can empower/incapacitate or change ruley' accumulation of rider area data whenever through the Privacy Settings menu in the ruley application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the ruley application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver amid your outing and connected to your record, regardless of whether you have not empowered ruley to gather your area data.  

  Notifications: Account and trip updates 


ruley gives clients arrange status warnings and updates identified with your record. These warnings are an important piece of utilizing the ruley application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the ruley application.  

  Notifications: Discounts and news 

 You can empower ruley to send you push warnings about limits and news from ruley. You can empower/impair these notices whenever through the Privacy Settings menu in the ruley application.  



  Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. The iOS stage will caution you the first run through the ruley application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that ask. Android gadgets will advise you of the authorizations that the ruley application looks for before you first utilize the application, and your utilization of the application establishes your assent.  


Updates to this policy 

  We may sometimes refresh this arrangement.  

  We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the ruley applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.  


We urge you to occasionally survey this strategy for the most recent data on our protection rehearses. We will likewise make earlier forms of our protection strategies accessible for survey.